Cancellations: you can cancel any order for a full refund at any time before it ships — just email support@tcgstacker.com with your order number. Refunds for cancellations go back to your original payment method immediately.
Sealed product is final sale, with the exceptions below. Like most sealed-TCG retailers we can't accept buyer's-remorse returns on factory-sealed product, because we'd have no way to verify a returned box is the untampered box we shipped.
We will always refund or replace an order that arrives damaged, arrives as the wrong item, was misdescribed in the listing, or never arrives at all. Contact us within 7 days of the delivery date (or the expected delivery date, for lost shipments) with your order number and, for damage or wrong-item claims, photos of what you received including the packaging. We handle any carrier claim — you won't be asked to fight USPS on our behalf.
Where a return of the physical item is needed, we'll email you a prepaid return label — approved returns never cost you shipping. Refunds are issued to the original payment method within 5 business days of our receiving the return (or immediately for lost-shipment claims), and typically appear on your statement within 5–10 business days depending on your bank.
If anything about an order feels off, please reach out before opening a payment dispute — we resolve almost everything faster than a chargeback does.
